Last updated April 6, 2020
This Privacy Policy discloses the privacy practices of TRT Interactive USA LLC, a Florida limited liability company ("we", "www.TRTLodging.com/HotelRescue.com" or TRT Hotel Rescue), operates www. TRTlodging.com and other affiliated websites and certain mobile versions and applications of the foregoing, contained or otherwise available through external hyperlinks within such associated websites and social media (collectively, the "Site") (collectively , the place"). TRT Hotel Rescue, the provider of the Site, is committed to protecting your privacy online. Please read the following to know what information we collect from you (the "User" or "End User") and how we use that information. If you have any questions about our privacy policy, please email us.
Any capitalized term used, but not defined in this Privacy Policy, will have the meaning attributed to such terms in the Site Terms and Conditions.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING OUR SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY ALL THE TERMS OF THIS PRIVACY POLICY, AND OUR TERMS AND CONDITIONS OF THE SITE. IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, PLEASE EXIT THIS PAGE AND DO NOT ACCESS OR USE THE SITE.
- Changes to the privacy policy
We may update this Privacy Policy from time to time without notice to you, among other things, by posting the revised Privacy Policy in the "Privacy Policy" section of the Site. The revised Privacy Policy will take effect immediately upon posting. It is your responsibility to check the Site and the Privacy Policy periodically for any changes. Your continued use of the Site, or any product or service offered through the Site, after the posting of any modifications will constitute your acknowledgment and acceptance of the terms of the amended Privacy Policy.
- Types of Information Collected and Uses of Information Collected
We collect two types of information about users of our site: personally identifiable information and non-personally identifiable information.
Personally identifiable information. Personally identifiable information is information that identifies a specific end user. When you participate in certain activities on or off the Site, such as creating an account, logging into your account, requesting a product or service from us or our Suppliers, adding items to your shopping cart, sending content and / or publishing User Content, participate in a contest or sweepstakes sponsored by us, our affiliated providers, business partners or affiliated marketing partners (collectively »site partners«), complete a survey, post a review, send feedback to us or our providers, request information about our services, by submitting a membership agreement, applying for a job or being a consultant or provider, posting a video, or subscribing to special third-party offers through the Site (collectively, "Identification Activities"), we may ask you to provide certain information about of yourself. It is optional for you to participate in an identification activity. However, if you choose to participate in an Identification Activity, we may ask you to provide us with certain personal information about yourself, such as your first and last name, postal address (including postal code), email address, telephone number, information date of birth and account. When you order products or services, we may also ask you to provide us with your credit card number, expiration date, and authentication codes or related information. We may also know your location if you access the Site. Depending on the activity, some of the information we ask you to provide is identified as mandatory and some is identified as voluntary. If you do not provide the required information for a particular activity that requires it, you will not be allowed to participate in that activity.
We may collect, use and store personally identifiable information, including credit card information, to provide you with products and services, facilitate the login and payment process, help you track your past purchases and orders, improve the operation of the site , improve our marketing and promotion efforts according to your tastes and location, personalize future purchase interests, analyze the use of the site, improve our offers of products and services, and adapt your experience with third parties as established in Article 3 of this Policy. Of privacy.
If you provide User Content, such as an email to our customer service or a survey response, we may use your comments and feedback to inform others about our services, and we may post your comment in our marketing materials or on our Site. In connection with such User Content and our Site, we may also display partial information such as first name, last initial, city, and state. Such partial information is not considered personally identifiable information.
Also, if you use our Site to send information or a product to another person, we may store your personal information and the personal information of any recipient. We may use that other person's contact information to allow them to view and accept your gift or to allow the recipient to access the information they have requested us to send. As another example, if you place items in your shopping cart, we may save the items you have selected to ease your future checkout process, or to remind you of items you may have forgotten. We may also use personally identifiable information to troubleshoot, resolve disputes, perform administrative tasks, contact you, enforce our agreements with you, including our Site Terms and Conditions and this Privacy Policy, comply with applicable law and cooperate with activities. of law enforcement.
Non-personal identification information. Non-personal identifying information is information that does not identify a specific end user. This type of information may include things like the Uniform Resource Locator ("URL") of the website you visited before visiting our website, the URL of the website you visit after leaving our website, the type of browser you are using and its Internet Protocol ("IP") Address. We, and / or our service providers and authorized external advertisers, may automatically collect this information when you visit our site by using electronic tools such as cookies and web beacons or pixel tags, as described in Articles 4 and 8 of this Privacy Policy.
We use non-personally identifiable information to troubleshoot, administer the website, analyze trends, collect demographic information, comply with applicable law, and cooperate with law enforcement activities. We may also share this information with third parties such as our service providers and advertisers to measure the overall effectiveness of our line of advertising, content, and programming.
- Disclosure of personally identifiable information
We will not share your personally identifiable information with other parties, except as provided below:
We may share your information with Affiliates and Providers. We provide some products or services in conjunction with private providers (i.e. hotels and airlines). These are known as »affiliate marketers«. We share some of your personally identifiable information with affiliated providers to help them better serve you and track the value of our site. Sharing this information will allow an affiliate provider to market directly to you if you choose to do so. However, we will only share personally identifiable information with an affiliated provider if you participate in an identification activity, and then only with the affiliated provider involved in that identification activity. For example, if you purchase a Promotional Certificate from a certain provider, we may share your name, email address, and city with that provider. We may also share your personally identifiable information with an affiliated provider if you choose to make an online reservation using our Site. The affiliate vendor needs this information to complete the reservation and can contact you regarding the reservation.
We may share your information with affiliated companies. We provide some products or services in conjunction with other retailers who offer goods or services through us and donation opportunities through charitable organizations. These are known as "affiliate businesses." We may share your personally identifiable information with an affiliated company so that they can contact you regarding a transaction. Sharing this information will allow an affiliate company to market directly to you should you choose to do so. However, we will only share personally identifiable information with an affiliated company if you participate in an identification activity, and then only with the affiliated company involved in that identification activity. For example, if you purchase a Promotional Certificate for a particular retail merchant, we may share your name, email address, and city with that merchant.
We may share your information with marketing partners. Occasionally we may establish a business relationship with third parties. These are known as our "Marketing Partners". We may share your personally identifiable information with our marketing partners so that they can contact you regarding products, services and special offers that may be of interest to you. Some marketing partners may contact you from a promotional space on our Site, and others may contact you by email.
We may share your information with authorized third-party service providers. We provide some of our services and products through third parties. These "Third Party Service Providers" perform functions on our behalf, such as sending and distributing our administrative and promotional emails. We may share your personally identifiable information with such service providers to fulfill orders, deliver packages, send mails or emails, administer reward programs, contests or sweepstakes, remove repetitive information, and improve information on customer lists and databases. data, analyze data and activities, provide marketing assistance, provide search results and links, process credit card payments, operate the Site, troubleshoot and provide customer service. We may also collect personal information from individuals and companies with whom we have business relationships and we may also have to share your information with third-party service providers to carry out our administrative duties. For example, when you request a service, we disclose your credit card information to the card issuing bank to confirm payment for the service, and, if applicable, we disclose your address to the delivery service to deliver the service.
We encourage affiliated providers, affiliated companies, marketing partners, and third-party service providers to adopt and publish privacy policies. However, the use of your Personally Identifiable Information by such parties is governed by the privacy policies of such parties, is not subject to our control, and we assume no responsibility for the way in which they collect, maintain, and use your Information. Personal Identification Information.
We may share your information in a Business Transfer. As with any other business, we may merge with or be acquired by another company. If this occurs, the successor company will acquire the information we maintain, including personally identifiable information. However, personally identifiable information will remain subject to this Privacy Policy.
We may share your information for our protection and the protection of others. We may also disclose personally identifiable information when we believe the disclosure is appropriate to comply with the law or a court order; enforce or apply this Privacy Policy, the Terms and Conditions of our site or other agreements; or protect the rights, property or security of the Site, its Users or others.
- Disclosure of non-personally identifiable information
We may disclose or share non-personally identifiable information with site partners and affiliates. For example, we may share aggregated demographic information (which does not include any personally identifiable information) with "Third Party Advertisers" or "Third Party Advertising Companies" and other parties, as set forth below:
We may use third parties as advertising companies to serve ads when you visit our website. These companies may use non-personally identifiable information about your visits to this and other websites to provide, through the use of network tags, advertisements for products and services that may be of interest to you.
We also use third-party service providers, such as Google Analytics, to track and analyze non-personally identifiable use and statistical volume information of our users to administer our site and constantly improve its quality. We may also post this information for promotional purposes or as a representative audience for third-party advertisers. Please note that this is not personally identifiable information, only general summaries of our users' activities. Such data is collected on our behalf and is owned and used by us.
- Updating and correcting information
We believe that you should have the ability to access and edit the personally identifiable information that you provide to us. You can change your personally identifiable information: (1) by updating your account or (2) by sending us an email. Please provide your name, address and email address, and what information you would like to update, if you email us.
We recommend that you quickly update your personally identifiable information if it changes. You have the right to know and request information about the specific categories and pieces of personally identifiable information that we have collected about you in the past 12 months, as well as the categories of sources from which such information is collected, for the purpose of collecting such information. information. and the categories of third parties with whom we share such information. You also have the right to: (1) know whether we have sold or disclosed your personally identifiable information for commercial purposes; (2) update your personally identifiable information; (3) request a portable copy of your personally identifiable information; (4) request the deletion of your personally identifiable information, subject to certain exceptions allowed by applicable law; (5) reject certain disclosures of your personally identifiable information for valuable consideration; (6) update or delete the financial account information; and (7) not be discriminated against for exercising any of the rights mentioned above. However, we may provide a different level of service or charge a different fee reasonably related to the availability or value of your personally identifiable information. We can take reasonable steps to verify your identity before responding to your requests.
- User choices in the collection and use of information
As discussed above, you can always choose not to provide information, although it may be necessary to participate in a certain activity on the Site.
As a condition of account registration, we require your permission to send you administrative and promotional emails. We will send you information about your account activity and purchases, as well as updates on our products and promotional offers. You cannot opt out of receiving administrative emails. “Administrative emails” relate to a user's activity on the website and include emails related to a particular user's account, requests or inquiries, and purchases of products and services. However, unlike administrative emails, you have a choice regarding promotional emails. Promotional emails? keep you informed about new services available on our site, and advertise their products and services, including exclusive sales and other offers and / or products and services of our partners and affiliates. We send promotional emails to users who register with us and have not chosen not to receive promotional emails. If you do not wish to receive promotional emails from us, you can opt out of receiving promotional emails at any time after registering (1) by sending us an email; or (2) by clicking the "unsubscribe" button at the bottom of any of our Promotional Emails. When you contact us by email, please indicate your name, address, email address and which promotional emails you do not wish to receive. For SMS text messages, reply "Stop" and we will exclude you from receiving SMS text alerts. Please note that this paragraph applies to promotional emails only if another agreement between you and us, our Partners or our Affiliates does not replace this term of the Privacy Policy. If you received a Promotional Certificate, please contact us or the Provider that issued you the Promotional Certificate to determine if our Promotional Email policy applies to you.
You also have the option to share your personally identifiable information with marketing partners and affiliates for direct marketing purposes (but not with affiliated companies for transaction-related purposes, affiliated providers, or third-party service providers). As described above, if we share your personally identifiable information with affiliated companies or marketing partners, those companies may contact you regarding products and services that may be of interest to you. If you do not want us to share your personally identifiable information with affiliated companies or marketing partners for direct marketing purposes, you can choose not to participate in the information exchange after registering as a registered user by sending us an email. When you contact us by email, please indicate your name, address, email address and what information you do not want us to share with affiliated companies or marketing partners. Please note that because email addresses and names are a mechanism used by affiliate providers to track the success of our service, we must share your name and address with affiliate providers when you purchase or redeem a promotional certificate to that particular affiliate provider. If you receive an unwanted communication from an affiliate provider, please contact that affiliate provider directly to address such communications.
Please note that the opt-out of our promotional emails or the exchange of information as described above will only affect our future communications. This means, for example, that while we will promptly stop sharing such information once we receive your opt-out request, if we shared your information with an Affiliate Business or Business Partner prior to your request, you should contact that Business Partner or Business Affiliate to directly cancel your communications.
If you are a seller, merchant, or other business partner, including a charity, and have provided us with your email address, you will receive emails from our service-oriented partners regarding your account. You can choose whether you want to receive these emails. If you do not want to receive account updates, you can choose not to participate (1) by sending us an email; or (2) by clicking the unsubscribe button at the bottom of an account email. If you do not want to receive our promotional emails, you must accept them on our consumer site. Please note that opt-out (once activated) promotional emails will not result in opt-out of partner emails and vice versa.
- Security of the information.
We take security seriously and take numerous precautions to protect the security of personally identifiable information. You can access your personally identifiable information on our website through a password and a unique user ID, selected by you or us. This password is encrypted. We recommend that you do not share your password with anyone. Additionally, your personally identifiable information resides on a secure server accessible only by selected contractors and personal. We encrypt certain confidential information using Secure Socket Layer (SSL) technology to ensure that your personally identifiable information is secure as it is transmitted to us.
Unfortunately, data transmission over the Internet or any wireless network cannot be guaranteed to be 100% secure. As a result, while we employ commercially reasonable security measures to protect data and seek to partner with companies that do the same, we cannot guarantee the security of information transmitted to or from the Site, and we are not responsible for the actions of any third party. who can receive such information.
- Data tracking
Cookies. To facilitate and personalize your experience with the website, we store cookies on your computer. A cookie is a small text file that is stored on a User's computer for record-keeping purposes that contains information about that User. We use cookies and other browser analytics tools to save you time while using the Site, to remind us of who you are, to administer our Site, and to track and target User interests to provide a personalized experience. Cookies and web analytics tools also allow us to collect information about your experience, such as the pages you visited, the links you clicked on, and when combined with the information you provide, we can tell you what type of items may be interested in making your experience more enjoyable. Using this information helps us create a more user-friendly experience for all visitors. In addition, we may use third-party advertising companies to display advertisements on our site. As part of their service, they can place separate cookies on your computer. We have no access to or control over these cookies. This Privacy Policy covers the use of cookies by our Site only and does not cover the use of cookies by a third-party Advertiser. Most browsers automatically accept cookies, but you may be able to modify your browser settings to reject cookies. Please note that if you reject or delete these cookies, some parts of the Site may not function properly. Other tracking devices. We may use other industry standard technologies such as pixel tags, web beacons, and other tools to track page usage and promotions on our site, or we may allow our third-party service providers to use these devices on our behalf. These tools are software codes that allow us to determine which pages you visit, if you have taken a specific action, etc. When you access these pages or open or click an email, these tools generate a notice of that action. These tools allow us to measure and improve our understanding of visitor traffic and behavior on our Site, as well as provide us with a way to measure our promotions and performance. We may also use pixel tags, web beacons and other tools provided by our Affiliates and / or Partners for the same purposes.
- Privacy policies of third party websites
This Privacy Policy only covers the use and disclosure of the information we collect from you. Other websites that can be accessed through this site have their own privacy policies and data collection, use and disclosure practices. If you have a link to such websites, we recommend that you review the website's privacy policy. We are not responsible for the policies or practices of third parties.
- Various privacy issues
Children. Children under the age of 13 cannot use the Site. We do not collect or maintain information from anyone known to be under the age of 13, and no part of the Site is designed to appeal to anyone under the age of 13.
Notice of privacy rights to California residents. California law requires that we provide you with a summary of your privacy rights. As required, we will provide you with the categories of Personally Identifiable Information that we collect through the Site and the categories of third-party persons or entities with whom such Personally Identifiable Information may be shared for direct marketing purposes at your request. We do not allow third parties to collect personally identifiable information from the use of our site for their own purposes (except through an identification activity) either over time, on third party websites or other online services. We do not respond to the associated "do not track" mechanisms. California law requires that we disclose to you, at your request, (1) the categories of Personally Identifiable Information we collect and with which third parties we share that information; (2) the names and addresses of those third parties; and (3) examples of the products marketed by those companies. California law also requires us to allow you to control with whom you do not want us to share that information. California residents have the right to request, once a year, whether we have shared their personally identifiable information with other companies for direct marketing purposes from those companies in the previous calendar year. To obtain this information, send a request by email or standard mail to the address below. When contacting us, please indicate your name, address, email address and what personally identifiable information you do not want us to share with affiliated companies or marketing partners. The request should be sent to the attention of our legal department and labeled "California Client Choice Notice." Please allow 30 days for a response. Also, please note that there is no charge to control the exchange of your personally identifiable information or to request this notice.
If you are a California resident under the age of 18, and a registered user of this site, California law allows you to request and obtain removal of content or information that you have shared publicly. To make such a request, please send an email with a detailed description of the content or specific information to the email address shown below. Please note that such a request does not guarantee complete or complete removal of the content or information you have posted and that there may be circumstances where removal is not required or permitted by law, even if you request it.
Notice to residents outside the United States. We are located in the United States, and you acknowledge that the information we collect is governed by United States law. Our operations are supported by a network of computers, cloud-based servers, and other information technology and infrastructure, including, but not limited to, third-party service providers. By accessing or using our site or services, or otherwise providing information to us, you consent to the processing, transfer and storage of information in and for the United States and in other parts of the world where we (or our third party service providers) we can access the information. Please note that locations that can process, transfer or store information may have privacy and data protection laws that differ from your local jurisdiction, and those locations may not provide the same rights and protections as you under your local laws. Regardless, we will protect your information as described in this Privacy Policy. Without limiting the foregoing, neither the Site nor the products or services are offered, nor are they considered as offered, to any User outside the United States and Latin America, and specifically to any User in the European Union. You are solely responsible for compliance with any obligation of protection or privacy in your jurisdiction when you use the Site or provide us with information, and if the laws of your jurisdiction impose any obligation on the collection, maintenance and dissemination of information greater than that required by United States law tells you not to use the Site and not to provide us with any information.
- Contacting us
If you are a new customer or a loyal customer, a hotel, an airline, a salesperson, an editor, a member of the media or a job seeker, we would like to be connected and we want to hear from you!
Corporate domicile
TRT Interactive
8950 SW 74 Court
Suite 2230
Miami, Florida 33156
Phone
For customers:
1- 786- 363-0116
(8:30 am - 5:00 pm E ST, Monday through Friday)
Customer service inquiries | [email protected]
